Refund & Cancellation Policy
We really hope that you are very happy with the items you purchased from us. However, if you decided you would like to return or exchange an order then please contact us straight away, suzannesherlock@hotmail.co.uk and we will do our best to help you as quickly as possible.
Returns and exchanges have to be initiated within 15 days of your purchase date. Unfortunately, postage for your original order will be not eligible for a refund, unless the product is faulty.
Please consider that the return shipping cost is the customer's responsibility.
Items from our sale section are final sale and can not be returned for exchanged or refund.
Privacy Policy
Your Privacy DOWNDOG + CROW respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to DOWNDOG + CROW may include its affiliates, depending on the context. For questions regarding our privacy policy please express this in writing to: Privacy Policy, DOWNDOG + CROW 7 Upper Campsfield Road, Woodstock, OX20 1QG
Legal Obligation of Information Release DOWNDOG + CROW will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect DOWNDOG + CROW interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.
Securing Your Information DOWNDOG + CROW website uses sophisticated security and safeguard measures to protect users' information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.
We really hope that you are very happy with the items you purchased from us. However, if you decided you would like to return or exchange an order then please contact us straight away, suzannesherlock@hotmail.co.uk and we will do our best to help you as quickly as possible.
Returns and exchanges have to be initiated within 15 days of your purchase date. Unfortunately, postage for your original order will be not eligible for a refund, unless the product is faulty.
Please consider that the return shipping cost is the customer's responsibility.
Items from our sale section are final sale and can not be returned for exchanged or refund.
Privacy Policy
Your Privacy DOWNDOG + CROW respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to DOWNDOG + CROW may include its affiliates, depending on the context. For questions regarding our privacy policy please express this in writing to: Privacy Policy, DOWNDOG + CROW 7 Upper Campsfield Road, Woodstock, OX20 1QG
Legal Obligation of Information Release DOWNDOG + CROW will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect DOWNDOG + CROW interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.
Securing Your Information DOWNDOG + CROW website uses sophisticated security and safeguard measures to protect users' information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.