What are the shipping options?
UK & Europe Shipping only.
All UK shipping is charged at £4 per order. We will use Royal Mail and aim to post within 24-48 hours.
You will receive an email notification when your items have been shipped.
All Europe shipping is charged at £15 per order.
COVID-19: Unfortunately there maybe a delay in you receiving your package. We will be adhering to government guidelines and limiting our visits to the post office to once/twice per week as required. All items will be packed wearing gloves.
What is the return policy?
We really hope that you are very happy with the items you purchased from us. However, if you decided you would like to return or exchange an order then please contact us straight away, suzannesherlock@hotmail.co.uk and we will do our best to help you as quickly as possible.
Returns and exchanges have to be initiated within 15 days of your purchase date. Unfortunately, postage for your original order will be not eligible for a refund, unless the product is faulty.
Please consider that the return shipping cost is the customer's responsibility.
Items from our sale section are final sale and can not be returned for exchanged or refund.
When will I receive my order?
When aim to dispatch orders within 24-48hrs, you will receive an email once it is on it's way to you.
What do I do if I never received my order?
Please contact suzannesherlock@hotmail.co.uk if you do not receive your order.
What do I do if I received a defective order?
Please contact suzannesherlock@hotmail.co.uk if your order is not what you expected or something is broken.
How do I make changes to an order I’ve already placed?
If you would like to make changes to an order already placed or you have a specific request, please contact us within 24 hours of placing your order.
How is the product made? Where do the materials come from?
Each of our candles is made using only the purest of ingredients, with Cocosoy wax , pure essential oils of therapeutic grade. Wooden wicks and sustainably sourced crystals. All of our products are loving handpicked and carefully researched to ensure they are of the highest quality.
Should I remove the crystals before I light my candle?
Yes, we advise that you remove them before lighting your candle, to ensure that they don't sink down into the wax and you are able to keep them forever.
How do I contact you if my question isn’t answered here?
Please visit the contact us page
UK & Europe Shipping only.
All UK shipping is charged at £4 per order. We will use Royal Mail and aim to post within 24-48 hours.
You will receive an email notification when your items have been shipped.
All Europe shipping is charged at £15 per order.
COVID-19: Unfortunately there maybe a delay in you receiving your package. We will be adhering to government guidelines and limiting our visits to the post office to once/twice per week as required. All items will be packed wearing gloves.
What is the return policy?
We really hope that you are very happy with the items you purchased from us. However, if you decided you would like to return or exchange an order then please contact us straight away, suzannesherlock@hotmail.co.uk and we will do our best to help you as quickly as possible.
Returns and exchanges have to be initiated within 15 days of your purchase date. Unfortunately, postage for your original order will be not eligible for a refund, unless the product is faulty.
Please consider that the return shipping cost is the customer's responsibility.
Items from our sale section are final sale and can not be returned for exchanged or refund.
When will I receive my order?
When aim to dispatch orders within 24-48hrs, you will receive an email once it is on it's way to you.
What do I do if I never received my order?
Please contact suzannesherlock@hotmail.co.uk if you do not receive your order.
What do I do if I received a defective order?
Please contact suzannesherlock@hotmail.co.uk if your order is not what you expected or something is broken.
How do I make changes to an order I’ve already placed?
If you would like to make changes to an order already placed or you have a specific request, please contact us within 24 hours of placing your order.
How is the product made? Where do the materials come from?
Each of our candles is made using only the purest of ingredients, with Cocosoy wax , pure essential oils of therapeutic grade. Wooden wicks and sustainably sourced crystals. All of our products are loving handpicked and carefully researched to ensure they are of the highest quality.
Should I remove the crystals before I light my candle?
Yes, we advise that you remove them before lighting your candle, to ensure that they don't sink down into the wax and you are able to keep them forever.
How do I contact you if my question isn’t answered here?
Please visit the contact us page